Guarantee and Warranty of Triad Aer

The Triad Aer V3 Air Purifier comes with a 1-year warranty from the date of purchase and is guaranteed to be free from any defects in material or workmanship during normal household use. This warranty applies only to the original buyer and members of their immediate family. Please note that the MINI Aer, GO, and Shield Aer models have a different 90-day warranties. Please review the following provisions carefully to understand the terms of this warranty.

Our warranty does not extend to the parts of the Air Purifier that require normal replacement, such as the purifier plate and rear filter assembly. Although the PCO cell also requires periodic replacement, it is covered by the same 1-year warranty as the purifier. This warranty does not cover any damages or malfunctions resulting from negligence, abuse, or misuse. Additionally, this warranty does not cover defects or damages caused by the use of unauthorized parts or service that does not utilize Genuine Triad Aer parts.

Under this warranty, Triad Aer offers the choice to repair or replace any defective Air Purifier or its parts. However, please note that our policy does not include a refund of the customer’s purchase price. Choose The Triad Aer for excellent Air Purifier warranty services.

Maximize Your Benefits: Register your The Triad Aer Product now by registering your newly purchased air purifier, you can enjoy the latest updates in warranty coverage and promotional offers. Act now and register your The Triad Aer product within 10 days of purchase to access these exclusive perks.

To register for warranty service, simply fill out and return the enclosed registration card. To benefit from the warranty, please return the defective air purifier or air purifier parts along with proof of purchase to The Triad Aer Authorized Warranty Station. Please note that the purchaser must bear transportation charges on parts or units submitted under this warranty. If Triad Aer Shop does not expressly renew or extend the warranty, any repaired or replaced parts or units will be warranted to the original purchaser for the remaining period of the original warranty.

To access service information or locate the nearest The Triad Aer Authorized Warranty Station in the United States or Canada

Warranty Replacement Made Simple

At triad aer shop, we stand behind the quality of our products and promise to satisfy our warranty terms. To proceed with a warranty replacement, kindly return your item in its original packaging, including all attachments and accessories, along with a copy of your purchase receipt. Prior to this, kindly contact our office to obtain an RMA# which’ll help us keep track of any repairs or replacement needs.

Please wrap and/or package your product in an outer box with the RMA# clearly indicated to ensure it arrives safely and protected. Please be advised that any shipping damages are the responsibility of the consumer and may void the warranty. It is important to securely wrap the item to prevent any issues during shipping. Once we receive the item in good condition, our quality control specialists will determine whether to repair or replace it. However, please note that any mistreatment, damage, or missing parts will void the warranty and incur repair costs for the consumer. If the repairs are declined, the unit will be returned at the consumer’s expense, and no further warranty repair or replacement will be performed.

Here are the limitations and exclusions you should be aware of regarding the warranty for your Air Purifier: Any potential warranty implied with your purchase is only valid for the duration of this warranty and only covers merchantability or fitness for a particular purpose. Note that some states may not allow these limitations to apply.

If there is a breach of this warranty, your relief is only limited to what is explicitly stated above. The Triad Aer cannot be held responsible for any consequential or incidental damages that may occur from your use of the Air Purifier. However, if you reside in a state where the exclusion or limitation of such damages is prohibited, these restrictions may not be applicable to you.

This warranty grants you distinct legal privileges; you may possess additional rights that differ by state.

Change of Mind:

Please note that the change of mind is not acceptable at all.

Claim Time:

If you are eligible for a return or refund, please contact our team within seven business days after the delivery date of the product. After this time, we will not issue any kind of return/refund claim. 

For a better case, please make a video of the product during its unboxing. 

Process of Returning an Item:

Also, please note that if you want to return a product, please send the product back to the original condition in which you received the product. Please pack the product in the box and ship it back to the address that will be provided by our agent. 

Contact Us:

info@thetriadaershop.com